Check in
Accidentally leaving something behind on a flight can be frustrating and stressful, but Nile Air is here to help. Our lost and found process is designed to help reunite you with your lost belongings as quickly and efficiently as possible.
Nile Air advises passengers to immediately report missing baggage at the airport's Lost and Found office to obtain a Property Irregularity Report (PIR) before leaving the terminal.
Nile Air requires passengers to submit a formal written claim for damaged baggage at the airport or through their official customer service channels within the legally required timeframes.
Nile Air provides passengers with a unique file reference number from their PIR report, which can be used to monitor the progress of the baggage search and coordinate delivery.
Nile Air handles all baggage claims in accordance with international aviation conventions, offering fair compensation for proven loss or damage that occurs while the bags are in their care.
Nile Air informs passengers that liability is limited for high-value, fragile, or perishable items, such as jewelry and electronics, especially if they were checked in without a prior declaration.
